Refund policy

Every store on the platform sets its own refund policy, shown on the store and in the order confirmation. This page explains what applies across the platform.

How to ask for a refund

Reply to your order confirmation email or use the store's contact page and quote your order number. The store answers within a few business days.

If you cannot reach the store, email [email protected] with the order number, the amount and the date of the charge and we will help.

Digital products

A download or activation that was delivered and works as described is generally not refundable, unless the store's policy or your statutory rights say otherwise. A product that does not work or was not delivered is refunded or replaced.

Physical products

Return windows, conditions and who pays return shipping are set by the store. Consumers in the EU/EEA and UK have a 14-day right of withdrawal on most goods.

How refunds are paid

Refunds go back to the original payment method and usually appear within 5–10 business days, depending on your bank.